REFUND & CANCELLATION POLICY
The Terms & Conditions may occasionally be updated, amended, or modified by the Website. To ensure continued adherence to these conditions, it is the User's responsibility to often review the Terms & Conditions.
You ("Member", "You," or "Your") acknowledge that you understand and expressly agree to the Terms & Conditions of this Website by accessing and using it. Please do not click the "I AGREE" button if you disagree with the Terms & Conditions. Before using the website, signing up, or accessing any content, data, or services within, the User is urged to carefully read the Terms & Conditions. Your use of the Website and continuing use of it after any changes have been made (regardless of when they were made) constitutes your acceptance of the Terms & Conditions and your commitment to be bound by them.
The Website provides astrological content, reports, data, phone, video, and email consultations (hereinafter referred to as "Content"), is an internet-based portal with an existence on the World Wide Web, Applications, and other electronic medium. The website provides "Free Services" and "Paid Services" (referred to as "Services" collectively). Free services can be accessed without registering, however to obtain personalized astrological services, acquire more content, or gain access to paid services, you must sign up as a member on the portal. By registering for Paid Services, a Member agrees to:
To provide current, complete, and accurate information about himself as prompted to do so by the Website.
To maintain and update the above information as required and submitted by you with the view to maintain the accuracy of the information being current and complete.
REGISTRATION AND ELIGIBILITY
The Indian Contract Act, 1872 requires that the Website User be able to enter into legally enforceable contracts. In most jurisdictions, minors under the age of eighteen (18) are not allowed to use the services offered on the website without a guardian in compliance with the applicable legislation. Any abuse that might result from someone, even a minor, using the services offered by the website is not the responsibility of the website.
Your website ID (Your Phone Number) and password (OTP) or any log-in ID and password, such as a Facebook, Gmail, or any other legitimate email ID, could be used by you to create an account. The User hereby represents and certifies that all the information given by the User while creating an account is true, accurate, and complete, and that the User will uphold the accuracy and update the information as necessary. It is prohibited to use another User's account details to access the services. The Website reserves the right to suspend or cancel the User's account and restrict or reject their future use of the Website if it is discovered that the information provided on the Website is incorrect, inaccurate, incomplete, or not current.
The User's use of this website is personal to them and cannot be shared with or transferred to another person or entity. Passwords and other information needed for registration purposes must be kept confidential, and this responsibility falls on the User. All actions taken in connection with the User's account on the Website would be entirely his or her responsibility. The failure of the User to uphold secret and confidentiality will not subject the Website to any liability for loss or harm. Any unauthorized use of the User's Account(s) or any other security breach must be reported to the Website right away. When the session is over, the User must log out of their account.
When utilizing any service, the User must be made aware of whether the service is provided directly by the Website or by a third party. The information distributed to any third party via the Website shall not be subject to control by or monitoring by the Website.
The User acknowledges and agrees that any personal information, including without limitation debit card or credit card information, sent over the Internet may be subject to unauthorized access, hacking, theft, and/or fraud, and that neither the Website nor the Payment Service Provider(s) have any control over such issues.
The Website does not permit the use of the Services by any User under the following conditions: -
If the User resides in a country where using the Services offered by the Website is restricted,
If the User resides in a State or Country where it is illegal under the law, under a treaty, by administrative decree, or because of a religious practice to engage in trade.
If the user has used different mobile numbers to create several accounts. The User is only allowed to have one active account per website.
FEATURE “CALL WITH ASTROLOGER”
With the Astrologer identified and joined with the Website, the Website offers a certain service that is accessible by telecommunication. By accepting the current Terms & Conditions, you are also providing the Website your unqualified permission to call you on your mobile number, even if your number is registered with your mobile service provider's DND service.
The Website and any specific Websites that may be accessed via links on the Website are both owned by third parties.
These Terms & Conditions must be followed in order for any interaction on this website, including any direct guidance or advise from a Licensed Provider, to be legal.
The User shall not upload or transmit through this website any content that violates or infringes in any way upon the rights of others, or any content that is unlawful, abusive, defamatory, invasion of privacy, vulgar, obscene, profane, or otherwise objectionable, or that encourages conduct that would be illegal, give rise to legal action, or otherwise violate any law.
Such User shall not be permitted access to the Website and the Website shall have the right to suspend or cancel such User's access or registration.
The website reserves the right to change or discontinue any component or function of the website, including but not limited to content, graphics, deals, offers, settings, etc. The website also has the right to terminate access.
Any information other than the direction and advice obtained directly from the Third-Party Service Provider, educational materials, graphics, research sources, and other incidental information on the website, and the content generally, should not be regarded as medical advice.
If medical advice is offered by a third-party service provider, such as a registered astrologer on the website, it is not guaranteed by the website. An adequately qualified health care practitioner should always be consulted for diagnosis and treatment, as well as information on which medications or other forms of care may be suitable for the User. Nothing in the Content suggests or implies that a specific drug or course of treatment is suitable, safe, or efficient for you. No particular tests, drugs, products, or procedures are recommended by AstroPrabha.com
The Website makes no guarantees for any undesirable events that might occur with the User after requesting the Service. Access to the Website in such a situation is solely at the risk of the User as neither the Website nor the Service Provider offering the advice are responsible for and do not guarantee any results as expected by the User.
By using the Website, Application, or Services, the User hereby agrees that any legal recourse or liability sought for the acts or omissions of other Members, including the service provider registered with the Website or other third parties linked with the Website, shall be restricted to a claim against the specific Member who may have caused any harm. You consent to refrain from attempting to hold the Website liable for such actions or omissions or seeking any type of legal remedy from the Website.
USER ACCOUNT ACCESS
BREACH AND TERMINATION
The Website may, in whole or in part, modify, discontinue, change, or otherwise alter the services requested or the Account of the User registered with the Website without notifying the User. The Website could or might not give notice or explain why it took the action it did.
If a user registers with the website and violates any of the terms outlined in these Terms & Conditions, their registration will be immediately cancelled. The Website retains the right to terminate operations and take prompt action if:
Any relevant information given by the User, including the Registration data cannot be verified or authenticated by the Website.
The Website believes that the actions of the User may cause legal liability for the Website, other Users or any service provider linked with the Website.
According to the website, the user may have given incorrect or misleading information during the registration process, interfered with other users or service management, or broken one of the website's mentioned privacy policies.
You agree and acknowledge that your relationship with the Service Provider, including the Astrologer, is limited to that of a member of the Website, and that you exclusively act on your own behalf and for your own advantage. For any violation of the current Terms & Conditionsand the Service Terms and Conditions agreed upon between the parties at the registration of the data by such Service Provider, the Website may cancel and deactivate the Profile of such Service Provider.
DELIVERY, CANCELLATION AND REFUND
If an order has reached the "processing" (Assigned to an Astrologer) stage, then under no circumstances will a refund be performed on the order of any reports. When placing an order hastily and carelessly, the User assumes all risk and liability, and the Website is not liable for any refunds once the processing stage has begun.
Once the Order has been made and performed, no refunds will be processed. However, the User must contact the customer service staff within 1 (one) hour after completing the payment if they wish to cancel a successfully made order before it is executed. After that, it is entirely up to the Website's discretion whether to offer a refund.
The website's technical issues or delays that are reported during the processing of a request, including the generation of reports by the service provider, an astrologer are not eligible for a refund. The User agrees that the timelines are approximate and all essentials steps would be taken to adhere to the timelines as displayed.
No refund shall be processed for the reason that in-correct information or data has been provided by You. The User acknowledges that they must use caution when supplying any information to the Website and that they must double-check their entry before clicking "Submit." If the incorrect information or data is input, the User may seek a change as long as the request is made to customer service within one hour of the service provider's completion of the service.
Any damaged product that is returned will not be refunded. By placing an order for any item found on the website, the User accepts that the Registered User is fully liable for any damage the item may sustain after delivery. The User shall be charged for the price of the product as displayed by the Website and the relevant shipping, customs, and carrier fees for purchases placed using the "Cash on Delivery" form of payment.
Any delays in the subscription services' activation may be subject to pro-rata refund consideration, and the Website and its agencies are responsible for any damage to the product that may occur in transportation.
You agree that the display picture for the products listed for purchase by the User are for reference purpose only and the Website will try to deliver the product ordered in an as-is condition as displayed on the Website. In this situation, the User is urged to use caution; no refund will be given on such justifications.
Absolutely no philosophical, emotional or physical treatment is intended to be replaced by the services provided or the products supplied. Regarding the reality or reliability of the astrological effects on human physiology caused by the stones advertised and sold on the website, the website disclaims all responsibility and obligation. The Website has no control over the products sold, and orders for such products or the use of the services must be placed at the full judgement and will of the User. In this situation, the User is urged to use caution; no refund will be given on such justifications.
No refund shall be processed for providing a wrong contact number for the purpose of availing the “Call with Astrologer” feature. The User once opted for this feature is advised to keep the ContactNumber in full coverage area and mustanswer the call when received. No refund shall be processed for any call which gets connected.
The refunds, if any, shall be processed after deduction of the transaction charges levied by the Bank and/or the Payment Gateway, to & fro cost of the shipping and/or courier charges (With regard to purchase of a product listed on the Website), customs duty (if levied) and/or any other charges that may have been incurred by the Website during processing and/or delivering the service, as applicable.
There are chances that the Website or the Payment gateway's webpage, which is linked to the Website, is experiencing any server-related issues such as "slow down," "failure," or "session timeout," Before starting the second payment, the User must verify that his or her Bank Account has not already been debited and then choose one of the following options if necessary:
In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Website via customer care to confirm payment.
In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
Even with the stated precaution against the same order, any refund for multiple payments, if any, will be given in full without deducting the previously indicated transaction fees. The Website will only keep the price of a single order that the User intended to place.
The Website maintains the right, in its sole discretion, to refuse or cancel any order for any reason if there are any orders that it is unable to accept and must do so. The service not being available, accuracy issues, pricing information that is inaccurate or other issues that have been noted can all lead to purchase cancellations. The amount paid for booking will be returned if the User's order is cancelled after charges have been made for the specified service.
By askingfor a refund, the user consents to allow AstroPrabha quality audit team access to the chat or phone recording of the consultation for which the refund is being asked in order to assess if the situation is legitimate and hence eligible for a refund.
Where the consultant's quality requirements are not reached, the AstroPrabha quality audit team offers users partial or complete reimbursements in their bank account on a best effort basis. After taking details of your bank account the process of analyzing and returning the money to your bank account can take up to 3-5 days.
Note: All refunds will be credited to bank account within 3-5 days.
Refunds will only be considered in the following cases:
During video/normal call sessions, there was a network issue that caused chat/call to be interrupted or there was a weak signal, background noise, an inaudible consultant, etc.
Consultant is taking excessively long to react to the user.
Consultant has responded back with an irrelevant or unsuitable response to the query requested by the user.
Consultant is unable to respond fluently in the language specified in their profile.
Please Note: No refund will be given in case of lack of accuracy of any consultation. AstroPrabha takes no responsibility for factual accuracy on any consultations.
The User (inclusive of the astrologer and the Member Customer) is obligated to abide by the Website's privacy statement, terms and conditions, and other rules. The User affirms that he is a person and not a company or other type of legal business entity. The User has exclusive rights to utilize the services on the website. The User shall not breach any of the following terms and conditions when using the Website and participating in any kind of communication on any of the forums, including with respect to the products advertised on the Website:-
The User shall not post, publish, or transmit any messages that are inaccurate, misleading, defamatory, harmful, threatening, abusive, harassing, defamatory, invades another's privacy, offensive, promotes racism, hatred, or harm against any individual or group, religion, or caste, infringes upon another's rights, including any intellectual property rights or copyright or trademark, violates or encourages any behaviour that would violate any applicable law or regulation, or would give rise to any liability.
The User shall not upload or post or otherwise make available any content that User do not have a right to make available, under any law or under contractual or fiduciary relationships.
Any content that violates a third party's patent, trademark, trade secret, copyright, or other property rights may not be uploaded, posted, or otherwise made available by the User. However, the User is permitted to submit snippets of copyrighted content as long as they follow the Fair Use guidelines.
The User shall not collect screen names and email addresses of members who are registered on the Website for purposes of advertisement, solicitation or spam.
The User is not permitted to send chain letters, junk mail, spam, emails that are not requested, or promotions or advertisements for goods or services.
The User is not permitted to upload or disseminate any files that contain viruses, have been corrupted, or contain other similar software or programs that may damage the operation of the Website or another’s computer.
The User shall not take any action that obstructs or interferes with access to the Website.
The User shall not use hacking, password mining, or any other illegitimate means to attempt to gain unauthorized access to any part or feature of the Website, any other systems or networks connected to the Website, or to any of the services made available on or through the Website.
The User shall not violate any applicable laws or regulations for the time being in force within or outside India. Personal use of the services is one condition of continued use of the website, but it is not the only one.
Without the express written authorization of the Website, the User may not resell the Services or use them for any other commercial purpose.
The User agrees not to break any of the Additional terms of the website that may apply and are contained here or elsewhere, in addition to these Terms & Conditions.
Any information or software accessed from the website may not be reverse-engineered, modified, copied, distributed, transmitted, displayed, performed, reproduced, published, licensed, used in derivative works, transferred, or sold by the User.
The User by becoming a Registered member of the Website agrees to the following situations, which list is not exhaustive and may include services incidental to the below mentioned: -
The user agrees to receive communications on the use of the app or website via email, SMS, or any other communication method, including through Whatsapp Business Messages.
The User promises not to send any illegal, harassing, libelous, abusing, threatening, harmful, vulgar, obscene, or otherwise objectionable material through the Website.
The User not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation. It is forbidden to make efforts to obtain unauthorized access to other computer systems.
The User shall not interfere the use or enjoyment of the Website or Services by any other members.
Any misuse or abuse of the Site must be reported by the User. You must immediately notify the Website of any abuse or misuse of the Site or anything else that violates this Agreement by writing to Customer Care. When a complaint is received, the website may look into it, and if required, it may suspend or expel the member who committed the violation, abuse, or misuse without issuing a refund for the subscription money.
If a member makes a fraudulent complaint, that member's membership will be terminated without a refund of the monthly money.
Any consumer deemed to be unreasonable or abusive during their contact with the service provider, including the astrologer, may have their services terminated by the website, for any reason.
While the Website will make every effort to address any situation that violates the mentioned responsibilities, if it becomes uncontrollable the Website has the right to provide a formal warning moving forward. If a User repeatedly commits such violations, the User will be completely banned from using the platform to do business. If the user has any remaining balance, it will be repaid, subject to any additional fees that may be levied for the infractions.
BANK ACCOUNT INFORMATION
The User is under an obligation to provide his banking information as and when required. For that purpose, the obligation of the User is:-
The User agrees that the debit/credit card information they provide for use with the aforementioned Service(s) must be correct and accurate, and they agree not to use a debit/credit card that they do not legally own or for which they have not obtained the owner's consent. The User also promises to submit accurate and valid information regarding their debit or credit card.
The User may use a debit/credit card or an online banking account to pay the fees due to the Website. When he or she commences a payment transaction, issues an online payment instruction, and enters credit card or bank information, the User guarantees, agrees, and confirms that:
The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate.
The User further acknowledges and agrees that in the event that any part of these Terms & Conditions is found to be unlawful, void, or for any reason unenforceable under applicable law, including but not limited to the warranty disclaimers and liability limitations set forth herein, the unlawful, void, or unenforceable part will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision. The remainder of these Terms & Conditions will remain in force.
DISCLAIMER / LIMITATION OF LIABILITY / WARRANTY
The User acknowledges and agrees that the Website does not offer any warranties for the service, to the fullest extent permitted by applicable law. The astrological counseling offered through the Website is based on the collective or individual knowledge, experience, and interpretations of astrologers, and as a result, it may differ from one astrologer to another.
A astrologers who have been duly verified by the website provide services through the website, and these service providers (astrologers) occasionally advise users to use mantras, jantras, gemstones, or other astrological treatments. The astrologers are providing these recommendations in good faith; nonetheless, neither the Website nor any of its subsidiaries, affiliates, officers, employees, agents, partners, or licensors guarantees that:
The service will satisfy your needs.
The results that may be achieved by using the service will be accurate or reliable.
The service will be timely, secure, or error-free.
Any items, services, details, or other content that you purchase or acquire through the service will live up to your expectations, and any bugs in the program will be fixed.
In order to obtain proper guidance from the astrologer, you are needed to provide complete disclosure about the emotional, mental, and physical status of the person seeking assistance.
The Website will not be liable for any User content that violates any laws relating to intellectual property rights, libel, publicity rights, privacy rights, obscenity, or other laws, to the maximum extent permitted by applicable law. The website further disclaims all responsibility for the misuse, loss, modification or unavailability of any User content.
Any harm a User may suffer as a result of illegal use of their account or account information in connection with the Website or any services or materials, whether done so knowingly or unknowingly, will not be the responsibility of the Website. Although the website has made every effort to ensure that the information it contains is accurate, it neither guarantees nor makes any claims as to the quality, accuracy, or completeness of any data, information, product, or service. The Website disclaims all liability for any delay or inability to use the Website or related functionalities, provision of or failure to provide functionalities, or for any information, software, products, functionalities, and related graphics obtained through the Website, or arising in any other way from the use of the Website, whether in contract, tort, negligence, strict liability, or other circumstances. Furthermore, the Website shall not be held liable for any unplanned suspension of access to the Website that may result from technical reasons or for any other reason beyond the Website's control. Periodic maintenance operations may cause the Website to become unavailable.
The Website disclaims all responsibility for any errors or omissions in any information it provides to you, whether it is doing so on its own behalf or on behalf of third parties.
The Website makes no representations or warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, or non-infringement, with regard to the content or services provided by the Website, the accuracy or reliability of any content obtained through the use of the services, and the results that may be obtained from the use of the content. You cannot create any warranty by acting on any advice or information, whether oral or written, that you have got from the website.
The following are just a few examples of what the services could include: astrological information, reports, fortune-telling, numerology, forecasts, live phone consultations & online consultation. The chat/call service provided on this platform is priced per minute, and AstroPrabha.com assumes no responsibility or liability about the reliability or accuracy of the astrological effects on human physiology claimed to be caused by gems, other products, or services advertised and sold on the website. You are not entitled to any warranty based on any advice or information, whether it was given orally or in writing.
The website is not a suicide helpline platform. You may stop using the services immediately at your discretion if you are thinking about or planning to commit suicide or feel that you are a danger to yourself or others. In this case, kindly inform the proper law enforcement or emergency services officials. Call an AASRA or similar suicide prevention helpline right away if you're having suicidal thoughts (91-22-27546669).
Any inaccuracy, error, delay, or omission in any data, information, or message, or any interruption in the performance of any such data, information, or message shall not subject the Website to liability. The same disclaimer applies to any loss or damage resulting from or occasioned by any such inaccuracy, error, delay, or omission in any such data, information, or message. Any direct, indirect, incidental, special, or consequential damages, or any other damages, including punitive or exemplary damages, arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the services, or resulting from the use of the Website or the payment service providers are expressly disclaimed.
Despite anything herein to the contrary, AstroPrabha responsibility to you for any reason and regardless of the form of the action will always be limited to the amount paid, if any, to the Website for the service during the membership term.
PROPRIETARY RIGHTS TO CONTENT
The User acknowledges that the Website, its suppliers, and/or advertisers may present commercially produced information to Member that is covered by copyrights, trademarks, service marks, patents, and/or other proprietary rights and laws. This includes, but is not limited to, text, software, music, sound, photographs, videos, graphics, or other material contained in sponsor advertisements or distributed via email. Except as expressly permitted by the Website, its suppliers, or advertisers, the User is not permitted to copy, use, reproduce, distribute, perform, display, or make derivative works from the Content.
Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made either via email or snail mail. Notice shall be deemed given 24 hours after an email is sent, or 3 days after deposit in the snail mail, to Member at the address provided by Member in the Registration Data and to the Website at the address set forth below:
GOVERNING LAW AND JURISDICTION
• Arbitration in India, before a single arbitrator mutually appointed by Members and Website, shall be used to resolve any dispute, claim, or controversy arising out of or relating to these Terms & Conditions, including the determination of the scope or applicability of this Terms & Conditions to arbitrate, or your use of the Application or information to which it gives access. The 1996 Arbitration and Conciliation Act shall govern the arbitration process. Such arbitration shall take place in New Delhi. The English language shall be used exclusively throughout the arbitration, including without limitation any awards. The decision is definitive and enforceable against both disputing parties.
• Despite the aforementioned, either party has the right to apply for any preliminary or interim relief from a court of competent jurisdiction in New Delhi to safeguard its rights while awaiting the outcome of any arbitration under this agreement, and both parties consent to the exclusive jurisdiction of the Indian courts and the venue of New Delhi for any such proceeding. The opposite party is entitled to recover attorneys' fees and costs up to INR One Lakh if either party files an action that is contradictory to this clause.
• Only for convenience, and in no way defining, limiting, construing, or describing the scope or extent of such section, headings are provided. Any waiver of a term of the Terms & conditions must be in written and signed by AstroPrabha in order to be valid. All former or current understandings or agreements, whether written or oral, regarding the subject matter covered by these Terms & conditions are superseded and replaced by these Terms & conditions, which comprise the complete agreement between the parties.
• The laws of India, excluding its provisions on conflicts of laws, shall govern these Terms & Conditions and your use of the Services. For any actions for which the parties retain the right to ask for injunctive or other equitable relief in a court of competent jurisdiction to stop the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights, the parties agree to submit any dispute arising under these Terms & conditions to the jurisdiction of a court situated in New Delhi.